Indigo Rose Software is pleased to announce the immediate availability of a new state-of-the-art online customer support system at http://support.indigorose.com. This web-based support system is available 24×7 and offers personalized product assistance as well as an array of self-help support resources. Features include an efficient ticket-based query system, an extensive and fully searchable knowledge base, an automated troubleshooter, links to Indigo Rose’s lively user forums, downloadable product patches and updates, and current product and company announcements.
Customers can quickly and easily find support for many concerns by using the site’s fully searchable knowledge base. This helpful resource features hundreds of articles with information about product use and answers to frequently asked questions. Personalized support is also available through an efficient web-based support ticket system. Each support question is issued a ticket ID number which the client can use at any time track the ticket’s response status, add further comments or questions, or review the entire record of correspondence pertaining to that ticket.
“The new online support center is a tremendous resource for our clients, allowing access to product solutions 24/7,” said Colin Adams, President, Indigo Rose Software Design Corporation. “The range of information available in the knowledge base, coupled with the personalized support ticket system ensures that you receive prompt and effective support. Plus, the ratings and comments that you are invited to supply about articles and tickets become a permanent part of the site. In other words, your opinions become part of the solutions, and help the site to continually evolve.”
To further advance timely, comprehensive responses, the site is equipped with a number of intelligent, automated support features, such as InstaSearch. This heuristic search component analyzes support tickets and immediately offers relevant solutions based upon hundreds of similar requests. If the client is not satisfied with the solution provided by InstaSearch, the ticket is then forwarded to the appropriate internal department for personal attention by support technicians. Clients also have access to a timesaving “troubleshooter,” a tool that assists in pinpointing the exact nature of the support concern through a series of problem-targeting questions. Isolating the support concern with the troubleshooter can assist support staff in quickly offering specific solutions.
The new online support site provides access to the latest versions of Indigo Rose products with links to current patches and updates. Clients can also keep apprised of new product releases and company news by clicking on the Announcements link, or by signing up for a free email service delivering Indigo Rose announcements directly to their inbox. Additionally, links to Indigo Rose’s popular user forums are provided. The forums are a source of helpful tips and hints provided by thousands of users who discuss product solutions, project-specific problems, advanced usage cases and much more.
About Indigo Rose Software Design Corporation
Privately held, Indigo Rose Software has been developing innovative software products and multimedia authoring tools since 1991 that are used by thousands of corporate, government and ISV customers around the world. Indigo Rose is headquartered in Winnipeg, Canada, and may be found on the Internet at http://www.indigorose.com.