Help with an error

[RoadRash]

Has anyone ever seen the error below. This does not happen all the time but I have had a few customers complain and they are on XP. This happens when setup auto starts. I use XP and cant reproduce it.

Error executing file. (#1, Line 3)

thanks

[bab]

There is a problem in one of your action scripts. This error is happening when your installer is trying to execute a file. You should look at each section (i.e. Startup, Before Installing...) and find the one that has an Execute action on line 3. The #1 means "Error executing file". It is likely to be a bad path, can't find the executable or maybe bad arguments.

Good Luck tracking it down. Hope this helps.

[bab]

Browser hiccupped and I got 2 posts and can’t delete this one.

Sorry about that.

[RoadRash]

Originally posted by bab
There is a problem in one of your action scripts. This error is happening when your installer is trying to execute a file. You should look at each section (i.e. Startup, Before Installing...) and find the one that has an Execute action on line 3. The #1 means "Error executing file". It is likely to be a bad path, can't find the executable or maybe bad arguments.

Good Luck tracking it down. Hope this helps.

Thank you for the help. I will look it over. Any reason why it does not error out all the time. Only a few customers have complained.

[deanfriesen]

I'll take a shot at that... maybe the file that you are running is some system file (or common application) that is on _most_, but not all of the customer's systems, or is in a different location on some systems. The person urging you to look through all the directives to find the line calling an exe is correct. That really sounds like what the problem is.

Dean

[Adam]

Great answer Dean.

It could also be some third party technology installed on those systems. For example some antivirus software is very aggressive and can cause some weird behavior. I would start with Dean’s suggestion first and then move on to checking for other technologies second.