Uninstaller problem

[ETREE]

I tried to submit the following request to the support, but the form at http://www.indigorose.com/support/form4.php seems broken since when I click on submit nothing happens.

We created an installation package with an uninstaller using Setup Factory 6.0.1.2. When run, the uninstaller doesn't remove every files, as you can see:

Directory di C:\tmp\wild\wild_1000d

10/12/2002 16.54 <DIR> .
10/12/2002 16.54 <DIR> ..
26/09/2002 16.02 24.576 KBAbsent.dll
10/12/2002 11.48 <DIR> skin
10/12/2002 16.54 <DIR> sounds

Directory di C:\tmp\wild\wild_1000d\skin

10/12/2002 11.48 <DIR> .
10/12/2002 11.48 <DIR> ..
10/12/2002 16.54 <DIR> blue
0 File 0 byte

Directory di C:\tmp\wild\wild_1000d\skin\blue

10/12/2002 16.54 <DIR> .
10/12/2002 16.54 <DIR> ..
10/12/2002 16.54 <DIR> buttons
10/12/2002 16.54 <DIR> elements
0 File 0 byte

Directory di C:\tmp\wild\wild_1000d\skin\blue\buttons

10/12/2002 16.54 <DIR> .
10/12/2002 16.54 <DIR> ..
20/11/2002 10.19 4.308 news.gif
21/10/2002 15.41 1.567 news_panel.gif
22/10/2002 13.10 4.638 new_search.gif
3 File 10.513 byte

Directory di C:\tmp\wild\wild_1000d\skin\blue\elements

10/12/2002 16.54 <DIR> .
10/12/2002 16.54 <DIR> ..
21/10/2002 15.41 1.027 news_title.jpg
1 File 1.027 byte

Directory di C:\tmp\wild\wild_1000d\sounds

10/12/2002 16.54 <DIR> .
10/12/2002 16.54 <DIR> ..
21/03/2002 09.42 9.996 NewMessage.wav
1 File 9.996 byte


We can't find any reason for this behaviour. Our installation package is quite simple and straightforward; the files aren't locked or still in use by other apps.

We experienced this problem on two different XP systems; on a W98 system the problem doesn't happen.

Thanks,
Marco

[Corey]

You can email a support request anytime to support@indigorose.com

Corey Milner
Creative Director, Indigo Rose Software