Windows XP

[Robbert Nieuwerf]

Hi,

I'm using Windows XP since a few weeks now, but whenever I want to use SF6 I cannot build my projects. It gives a error on converting a image used in my setup. The conversion is taking place in the temp folder of my profile. I treid the same project file on a W2000 machine and it worked fine there.

[Brett]

What is the exact error message? Can you post a screenshot? Have you tried clearing out your Temp folder?

[Robbert Nieuwerf]

Hi Brett,

I've attached an ascii file with the error. I already cleanup my Temp folder, but this didn't make any difference.

Sincerely,

Robbert

[Robbert Nieuwerf]

Alright, just trying to upload the attachment

14549-sf6_xperror.txt

[Darryl]

What build of Setup Factory 6.0 are you using? In order to eliminate possible previously resolved bugs, make sure you are using the latest build 6.0.1.2. You can find full build details under HELP->ABOUT SETUP FACTORY. If you need to update you can go to HELP->CHECK FOR UDPATE.

[Robbert Nieuwerf]

Hi Darryl,

Currently I'm using the version 6.0.1.2. I think it is the latest one.

Robbert

[Darryl]

I performed some tests, but haven't come up with any possible causes for your problem yet.
Have you tried uninstalling and reinstalling the software?
Are all of your files local to your machine? If not try that.
Are you using your own images, or our standard ones?
Try changing the image file name, does that make any difference?
Does this happen for this one project file, or any project that you build?

[Robbert Nieuwerf]

Have you tried uninstalling and reinstalling the software?

>> Yes, but didn't make any difference.

Are all of your files local to your machine? If not try that.

>> No Difference

Are you using your own images, or our standard ones?

>>Own images, in the preview of the form I got the same error as when compiling, see attachment


Try changing the image file name, does that make any difference?

>> No difference

Does this happen for this one project file, or any project that you build?

>>Any setup, Image is in all our setups !! But it gives this on any image, even the standard images.

[Robbert Nieuwerf]

Can't insert an attachment when replying, so please give me a email adress so I can mail the attachment to you.

[Corey]

You can click the following link to email Darryl:

darryl@indigorose.com

Corey Milner
Creative Director, Indigo Rose Software