Indigo Rose Software

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  1. #1
    Join Date
    Jun 2010
    Posts
    12

    Launcher Error - failed to read setup engine

    I have a customer who is getting a Launcher Error - failed to read setup engine message when she tries to install our software.

    We had a customer years ago with the same error and it turned out to be the result of a setup that hadn't downloaded completely.

    The customer who currently has the problem has tried re-downloading the software. We have verified the download is the correct size but still no joy.

    Can anyone suggest where else I should be looking for a possible cause?

    With many thanks.
    ~Andrea.

  2. #2
    Join Date
    Apr 2005
    Location
    Tabo„o da Serra
    Posts
    3,601
    If the file is indeed complete, then it could be that there is not enough memory to extract the installer.

    Ulrich

  3. #3
    Join Date
    Jan 2001
    Location
    Shelton,WA
    Posts
    3,123
    I get this all the time when people try to install to a virtual machine, reading the installer from a shared/network drive...
    Is the file local or over a network?

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