Indigo Rose Software

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  1. #1
    Join Date
    Jun 2010

    Launcher Error - failed to read setup engine

    I have a customer who is getting a Launcher Error - failed to read setup engine message when she tries to install our software.

    We had a customer years ago with the same error and it turned out to be the result of a setup that hadn't downloaded completely.

    The customer who currently has the problem has tried re-downloading the software. We have verified the download is the correct size but still no joy.

    Can anyone suggest where else I should be looking for a possible cause?

    With many thanks.

  2. #2
    Join Date
    Apr 2005
    Tabo„o da Serra
    If the file is indeed complete, then it could be that there is not enough memory to extract the installer.


  3. #3
    Join Date
    Jan 2001
    I get this all the time when people try to install to a virtual machine, reading the installer from a shared/network drive...
    Is the file local or over a network?

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