Launcher Error - failed to read setup engine
I have a customer who is getting a Launcher Error - failed to read setup engine message when she tries to install our software.
We had a customer years ago with the same error and it turned out to be the result of a setup that hadn't downloaded completely.
The customer who currently has the problem has tried re-downloading the software. We have verified the download is the correct size but still no joy.
Can anyone suggest where else I should be looking for a possible cause?
With many thanks.
If the file is indeed complete, then it could be that there is not enough memory to extract the installer.
I get this all the time when people try to install to a virtual machine, reading the installer from a shared/network drive...
Is the file local or over a network?