Failed to get archive directory

[Dnixon]

I have a client getting an error on a project that has over 100 users and they are the only one getting the error. They have 5 other programs of mine running on their computer built the same as the two programs getting the error.

When TU runs it displays this error "FAILED TO GET ARCHIVE DIRECTORY" then after clicking OK it displays "FAILED TO LOAD UPDATE DATA FILE".

I rebuilt my TU and copied the new tu.dat and tu.exe into their update folder and it updated and worked. That was yesterday. Today they ran their update and it gave the errors again.

Attached is the update log and based on this log it says there is an error on line 53(1605) which is "g_InstalledVersion = Registry.GetValue(g_RegMainKey, g_RegSubKey, g_RegValueName, false);" This line of code is on all my programs and works just fine so I dont understand why the error is on this line.

What I notice in the update log that I think is the problem is "Dat file updated: 'C:\Program Files\MyProgram\dat\Update\tu.dat'" but I dont understand what is doing it.

Please help, thank you.

[Mark]

Hi Dnixon,

I'm not sure what the problem could be. Please update to the latest version and see if this issue still occurs.

mark.

[Offspring2099]

We are getting this problem on 2 boxes out of 1000. Could the developer maybe tell us where does this error come from? Is this error caused by failure to load the new *.dat, which was fetched from the server???

Thank you.

[Ulrich]

Hello,

this error can happen when the new *.dat file is corrupted or incomplete. This can be a problem caused by a firewall, antivirus, etc. that are interfering with normal network operations. You might want to ask the user to send the *.dat he received, and compare it with the version that is on your server - most probably you will find differences.

Ulrich

[Offspring2099]

Got it. Thank you.