"Cannot create uninstall file" error message

[Steve_K]

One of our customers gets a

"Cannot create uninstall file"

error message during installation and the installation fails. What are the possible causes for this error? User has full admin rights.

Thanks for any help.

[Ulrich]

Hello,

it would help if you had an installation log file, and better yet if it was set to extended errors, so could see exactly what statement failed. You should check where you are deploying the uninstaller, if you are using any session variables to set the destination folder for it (and if these are correctly set), or if you made the mistake to use a hard coded path (maybe pointing to a drive or path that does not exist on the user's system). There are way too many possibilities, and without a decent amount of info, all we can do is guess.

Ulrich