Vista Message error, UAC active

[ninfasabe]

Hello everyone
i have a problem when i finish install on Vista busines, I'm receive this error
not_have_install_correctly.png
"This program might not have installed correctly"

i have need have active UAC.

Could you help me fix this?


Thank you.

[jassing]

Regardless of your needs, does it install correctly when UAC is disabled?

Did it actually install OK when you received this error?

What is the error code you are finishing your installer with?

[Ulrich]

Hello,

thank you for your comments, however we cannot troubleshoot third party software such as that created by GMetrix. If you are using Setup Factory to produce installers, please open a support ticket through the customer portal and attach your project file -- support tickets are 100% confidential and secure. If you are evaluating Setup Factory, please post back here with as much information as possible.

Ulrich

[ninfasabe]

Hello,

thank you for your comments, however we cannot troubleshoot third party software such as that created by GMetrix. If you are using Setup Factory to produce installers, please open a support ticket through the customer portal and attach your project file -- support tickets are 100% confidential and secure. If you are evaluating Setup Factory, please post back here with as much information as possible.

Ulrich

Regardless of your needs, does it install correctly when UAC is disabled?

Did it actually install OK when you received this error?

What is the error code you are finishing your installer with?

Thank you for your answers.

If I UAC disabled, install is correct.
UAC active the install is Ok.. but I'm receiving this message when i finish the instalation.

[jassing]

What is the error code you are finishing your installer with?

[ninfasabe]

What is the error code you are finishing your installer with?

i dont receive error code.. only this message not_have_install_correctly.png "This program might not have installed correctly"

[jassing]

all applications exit with a numeric code.
My guess (unverified) is that your installer is exiting with a code other than zero.

if you've developed the SUF installer, then you should check that.
If you're just using a suf based installer; I'd say "ignore it" if the application installed & is working.

[jassing]

Hello,

thank you for your comments, however we cannot troubleshoot third party software such as that created by GMetrix. If you are using Setup Factory to produce installers, please open a support ticket through the customer portal and attach your project file -- support tickets are 100% confidential and secure. If you are evaluating Setup Factory, please post back here with as much information as possible.

Ulrich

Ulrich:

FWIW -- I just got a call from a client, and subsequently replicated, a similar issue with a pre-existing installer -- except the replication occured on Win7. I was unable to replicate it on Vista.

[Ulrich]

i dont receive error code.. only this message "This program might not have installed correctly"

If you search for this in Google, you will see that this is a generic error message for something that the UAC found suspicious. According to what I found, you may get this message, for example, if you build an installer that doesn't create a valid entry in the Add and Remove Programs section. You might be performing a Shell.Execute() somewhere in your installer, that failed due to the lack of admin rights. You should build the installer with an extensive log, to document every action you perform, and detect what exactly is failing and triggering the UAC warning.

Additionally, I am moving this thread to the Setup Factory 7.0 forum, as you are not using the current version.

Ulrich