Setups not running on Windows Vista

**JXBURNS** · 07-06-2007, 03:47 AM

Is there any reason why you are limiting yourself to a 700MB SETUP.EXE instead of using the DVD option or better still the WEB option where everything is in one SETUP.EXE?

I would be very surprised if SUF6 can install on Vista satisfactorily when the setup is split into more than one setup component. SUF6 is now an old system and certainly Vista was not even a twinkle in Bill Gates' eyes when it was developed. SUF7 is designed to allow installation on Vista as long as the correct privileges are marked in the PROJECT SETTINGS -> ADVANCED tab. However I have seen Vista's UAC objecting to the use of what it thinks is a second SETUP program i.e. SETUP.2 which is why I always package up using the WEB option.

Alternatively you may want to look at the new Setup Factory for Windows Installer which creates true MSI installer files which Vista has no major problems with as it uses Windows Installer technology.

Rgds John

**JonK** · 07-06-2007, 05:08 AM

I decided against switching to DVD-Rom as most of our users simply don't have DVD drives. I have also been evaluating Setup Factory for Windows Installer but have not yet got to grips with it; my install fails as soon as I add any Start Menu shortcuts - but thats for another day!

I have done some more tests (on 200 MB archives to reduce test build time) and have found the following:

With 'Project Settings\Requirements\User must have admin rights' selected as true, the lock-up occurs.

With 'Project Settings\Requirements\User must have admin rights' and 'Project Settings\Advanced\Requested User Privilege' set to 'Require Administrator', the lock-up occurs.

With 'User must have admin rights' set to false and 'Requested User Privilege' set to 'As invoker' or 'Highest available' the lock-up does not occur. Hooray! However, with 'As invoker' selected the installer failed due to a lack of privileges.

So it seems as if you do not require admin rights, and set the 'Requested User Privilege' set to 'Highest Available' the installer runs ok.

I now need to do a full test with 800 MB of data and 2 setup files but I will report my results.

Sorry for the long post (again) but I hope this helps other users.

Thanks,

Jon

**JXBURNS** · 07-06-2007, 05:17 AM

Jon,

One further thing to note with Vista is that the setup failing very much depends on whether you are trying to update key system files. I would recommend, if not already done, is to turn on verbose logging and this may give you an indication as to where the lock-up is occurring.

John

**JonK** · 07-06-2007, 07:08 AM

Hi,

The install locks-up before it even begins to run. As I am using the trial version of Setup Factory 7, the lock-up occurs before I even see the 'This setup was created with an evaluation version' screen.

The installer is not modifying any system files or doing anything particulary clever. It is literally just copying some files (Macromedia Shockwave files) to the Program Files folder and setting up shortcuts and the uninstall.

I have now built my full 800 MB installer and unfortunately the lock-ups are back. The duration of the lock-up is reduced to only about 3 mins though, unless I use the 'As Invoker' privilege setting, then the lock-up goes away. Incidentally, it definitely seems that the duration of the lock-up is related to the size of the package. I guess Vista is examining the package for something?

During the lock-ups, Task Manager reports no activity anywhere.

If only Vista was made by Grolsch......

Thanks for reading.

Jon

**JXBURNS** · 07-06-2007, 07:46 AM

Program Files folder is considered to be a protected folder in Vista and subject to elevation privileges.

One thought I had is whether you are trying to run this from a shared folder in Virtual PC or Server? I have seen same symptoms unless I copy the installer to the guest hard drive first. Certainly the installers I have built, admittedly not 800MB, install fine under Vista within Virtual PC.

Are you logged on as a user in Vista or as an Administrator? That obviously makes a difference too.

Rgds John

**Adam** · 07-06-2007, 01:48 PM

One way to get around this is to split up the install into smaller segments. For one of our larger installs we split it up into 10 or so 50MB segments. This reduces the time that Vista takes to scan the files.

Adam Kapilik

**JonK** · 07-09-2007, 05:09 AM

Adam,

Thanks for the suggestion. Having smaller segments massively reduces the time Vista does whatever it does. It's a bit of a messy solution, but hey, it works.

Incidentally, do you know what Vista is scanning the files for? Could I just give it what it is looking for and cut out the scan completely?

Thanks again,

Jon

**Tuberculosis** · 07-10-2007, 10:14 AM

Originally posted by JonK View Post

Adam,

Thanks for the suggestion. Having smaller segments massively reduces the time Vista does whatever it does. It's a bit of a messy solution, but hey, it works.

Incidentally, do you know what Vista is scanning the files for? Could I just give it what it is looking for and cut out the scan completely?

Thanks again,

Jon

We are looking at one setup the same as yours... we should have it together by the end of this month... PLEASE let us know if you find a fix for this issue...

Looking at the response from Adam, I'm sure IR knows about this issue... but I did not read where he said they were working on it.... hmmm....

**tridentnav** · 01-21-2009, 02:14 AM

Uac

Hi we have the same problem as well. We have found out thet if you turn of the UAC in vista the Installation will start normaly (XP Style). If anyone have found a better solution for this please post as we are desperate to find a solution to this problem.

Kind regards

Setups not running on Windows Vista

Setups not running on Windows Vista

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