I just bought a I/O MAGIC External USB 2.0 DVD+/-RW/+-R (Dual Layer).
Now I will not have to play the "swap the customer's CD/DVD-ROM out because it wont boot media because it's malfunctioning, so I have to put in a new one I have laying around" game any more! (as long as the system has a working USB port).
Under a hundred bucks and no rebates... boy are the prices dropping (must be because of the next generation of DVD burners on the way).
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