PROBLEM: Setup Requests Disk 2 in a Single File Setup

[Support]

PROBLEM: Setup Requests Disk 2 in a Single File Setup

Document ID: IR02018

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The information in this article applies to:

• Setup Factory 6.0

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SUMMARY

This article discusses how to resolve the problem of a single file setup routine prompting the user for a second disk.

DISCUSSION

One of Setup Factory's powerful features is its ability to span setup routines over multiple disks or files. However, you may occasionally encounter a problem with a user who says they are being prompted to "Insert Disk 2" by your setup routine when you know that they are running a single file setup.

The reason that this can happen is that Setup Factory assumes that if it can't find the files or data that it needs in the current file that it is running from (the setup.exe), it assumes that there must be a second disk or file that contains the data. This is by design to accomodate multi-disk or muti-file installations. There are several reasons that this message can occur during a single file setup:

• The user downloaded the installation and did not get the full file.
• The user ran the installation from a CD-ROM that has been corrupted in some manner.
• An error occurred on the users system when they attempted to perform the install.
• The installation file itself has become corrupted in some manner.

To avoid this problem check the Verify archive before installing checkbox on the Settings tab of the General Design dialog. When this is checked the setup will verify that all of its data is present before continuing with the installation. This will cause a small delay in the initializing portion of your setup, but your users will receive an error explaining that the archive integrity check failed, instead of an erroneous prompt for a second disk.

If this problem is encountered by one of your users, there are a few standard steps that you can take to resolve this problem:

• Get the exact size of the file from the user, make sure it is the correct file size.
• Make sure the user has attempted to run your installation more than once; four or five times is a good number.
• Get the user to shut down all anti-virus software before running the installation.
• Make sure that the user has rebooted at least once after the initial failure.
• If possible get your user to boot into "Safe mode" and then attempt the installation.
• Get the user to try the installation on a different system, if the install works properly on that system the original system may not be functioning properly.
• If the installation is located on a CD-ROM get the user to copy the file to their hard drive and attempt the installation from there.
• Get the user to use an alternate location for the temporary build files. Ask them to go to Start | Run and pass the "/T" command line parameter. For Example:

  C:\Downloads\setup.exe "/T:C:\My Temp Dir"

  where "C:\My Temp Dir" is the directory where the temporary install files will be stored.

When all else fails get the user another copy of your installation, either via download or on a new CD-ROM. If you are going to send the user a new CD-ROM be sure to test the install before your send it.

MORE INFORMATION

For more information please see the following topics in the Setup Factory 6.0 Help:

• Command Reference | Design Environment | Dialogs | General Design | General Design Tabs | Settings Tab

KEYWORDS: Setup Factory 6.0, disk 2, verify, archive

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Last reviewed: October 21, 2002
Copyright © 2002 Indigo Rose Corporation. All rights reserved.