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Old 12-03-2008
Christian Grunwald Christian Grunwald is offline
Indigo Rose Customer
 
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Star Visual Patch freeze during installation

Hello,

we are distributing our software updates with visual patch.
Now it happens to many users that the patch freeze during patching and you can only kill the process through the task manager.

We need urgently help with this issue to find a workaround.
Has anyone the same problems and maybe already a solution?

We are using Visual Patch 3.0 and it happens on Windows XP SP3.


Thanks,
Chris

Last edited by Christian Grunwald; 12-03-2008 at 04:45 AM.
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Old 12-03-2008
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Lorne Lorne is offline
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Join Date: Feb 2001
Location: Indigo Rose Software
Posts: 2,588
Can you provide more information about the project? For example, are you using the default scripts, or have you customized them at all? If so, how?

Are those users running any antivirus software? If so, try disabling it.

For official support, please contact our support department which you can access through the customer portal.
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Old 12-03-2008
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jassing jassing is offline
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Join Date: Jan 2001
Location: Anderson Island, WA, USA
Posts: 1,901
Quote:
Originally Posted by Christian Grunwald View Post
Hello,

we are distributing our software updates with visual patch.
Now it happens to many users that the patch freeze during patching and you can only kill the process through the task manager.

We need urgently help with this issue to find a workaround.
Has anyone the same problems and maybe already a solution?

We are using Visual Patch 3.0 and it happens on Windows XP SP3.


Thanks,
Chris
COuld any files that are being patched be in use by anything else?
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