Update fails after downloading the TS3 file.

[DaveCR]

I recently released my first update using 2.0.3.0, so all of my sites had the previous version of TU. So far, all sites have successfully updated to the new version except one. This site has successfully updated in the past, but it now fails. When they run the TrueUpdate .exe on the client machine, it downloads the .TS3 file and then fails. (The old .exe is 430kb in size, and the .TS3 file is 444kb). The log file contains this:

[11/03/2005 14:34:14] Notice Update engine version: 2.0.3.0
[11/03/2005 14:34:14] Success Language set: Primary = 9, Secondary = 1
[11/03/2005 14:34:14] Success Include script: _TU20_Global_Functions.lua
[11/03/2005 14:34:18] Success Language set: Primary = 9, Secondary = 1
[11/03/2005 14:34:20] Success Display screen: Download File (HTTP)
[11/03/2005 14:34:50] Error Script: Download File (HTTP) > On Start, [86]: return true; (2502)
[11/03/2005 14:34:50] Success Display screen: Download File Failed
[11/03/2005 14:34:54] Success Run client data event: Client Script
[11/03/2005 14:34:54] Notice Exit update process (Return code: 5)

What is the problem?

[Mark]

Hi DaveCR,

The users is receiving error 2502 when they are attempting to download whatever the Download HTTP screen is telling them to. Error 2502 means: "Could not open request." and is probably being returned by the actual HTTP.Download action. This error basically means that TrueUpdate was able to connect to the Internet but when it asked the server for a handle to the actual file to download, it did not get one.

You might want to get the user to attempt to get their update a few more times and see if this is a constant error or was simply a isolated incident.

If this problem is happening all the time you should add an HTTP.GetHTTPErrorInfo() action to help you debug the issue by writing the error information to the logfile. Please see the Help file for information on how to use this action.

If this is a problem, please post your HTTP.GetHTTPErrorInfo() output here so the we can see exactly what the issue is.