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Hello,
I am currently charged with evaluating whether or not we will incorporate TrueUpdate into our product. As such, I must produce a working prototype in the next two days. The client displays the following message:
Log:
Could not download update information.
Update information file #1
Invalid file type.
Possible causes:
1. You are not connected to the Internet. Please connect to the Internet and try again.
2. The Internet server that you are trying to connect to is not available at this time. Please try again later.
Update information file #2
Invalid file type.
Possible causes:
1. You are not connected to the Internet. Please connect to the Internet and try again.
2. The Internet server that you are trying to connect to is not available at this time. Please try again later.
This message won't make any sense to the end-user as connecting to the internet server does not seem to be the issue at all.
I was able to capture the following debug information from the client:
Checking server file location condition
Condition not specified
Trying location...
Downloading file
Download successful
START: Checking for client update file
Downloading client update file: "xxxxx/clientupdate.ini" -> "C:\DOCUME~1\USER\LOCALS~1\Temp\tuclient.ini"
Download failed: The Server failed to connect on the data port.
END: Checking for client update file
Copying downloaded file from "C:\DOCUME~1\USER\LOCALS~1\Temp\setup.exe" to "C:\DOCUME~1\USER\LOCALS~1\Temp\iru4A.tmp"
Copy successful - deleting temporary file
START: Reading Server File
Decrypting to C:\DOCUME~1\USER\LOCALS~1\Temp\iru4D.tmp
Decryption successful
Extracting
Extraction successful
Reading file: C:\DOCUME~1\USER\LOCALS~1\Temp\updateinfo.dat
Failed to open file
Deleting temporary files
Server file read failed
END: Reading Server File
Location failed
SET VARIABLE: %SFUsedIndex% = 0
END: Get Server File
END: Check for Update screen
START: Update Failed screen
Displaying Update Failed screen
END: Update Failed screen
END: Wizard interface
END: UPDATE PROCESS
Closing client
It seems that the updateinfo.dat is missing. Is this normal? I see the benefit of using this product rather than developing this ourselves, but if I can't show a prove of concept, I doubt my boss will approve the purchase of TrueUpdate. Please help!!! Any support is greatly appreciated!!
I am currently charged with evaluating whether or not we will incorporate TrueUpdate into our product. As such, I must produce a working prototype in the next two days. The client displays the following message:
Log:
Could not download update information.
Update information file #1
Invalid file type.
Possible causes:
1. You are not connected to the Internet. Please connect to the Internet and try again.
2. The Internet server that you are trying to connect to is not available at this time. Please try again later.
Update information file #2
Invalid file type.
Possible causes:
1. You are not connected to the Internet. Please connect to the Internet and try again.
2. The Internet server that you are trying to connect to is not available at this time. Please try again later.
This message won't make any sense to the end-user as connecting to the internet server does not seem to be the issue at all.
I was able to capture the following debug information from the client:
Checking server file location condition
Condition not specified
Trying location...
Downloading file
Download successful
START: Checking for client update file
Downloading client update file: "xxxxx/clientupdate.ini" -> "C:\DOCUME~1\USER\LOCALS~1\Temp\tuclient.ini"
Download failed: The Server failed to connect on the data port.
END: Checking for client update file
Copying downloaded file from "C:\DOCUME~1\USER\LOCALS~1\Temp\setup.exe" to "C:\DOCUME~1\USER\LOCALS~1\Temp\iru4A.tmp"
Copy successful - deleting temporary file
START: Reading Server File
Decrypting to C:\DOCUME~1\USER\LOCALS~1\Temp\iru4D.tmp
Decryption successful
Extracting
Extraction successful
Reading file: C:\DOCUME~1\USER\LOCALS~1\Temp\updateinfo.dat
Failed to open file
Deleting temporary files
Server file read failed
END: Reading Server File
Location failed
SET VARIABLE: %SFUsedIndex% = 0
END: Get Server File
END: Check for Update screen
START: Update Failed screen
Displaying Update Failed screen
END: Update Failed screen
END: Wizard interface
END: UPDATE PROCESS
Closing client
It seems that the updateinfo.dat is missing. Is this normal? I see the benefit of using this product rather than developing this ourselves, but if I can't show a prove of concept, I doubt my boss will approve the purchase of TrueUpdate. Please help!!! Any support is greatly appreciated!!
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