"Could not download update information"

[Harris]

When I use TrueUpdate on my computer, using an ISDN line, works fine. Using a second computer using normal USR Robotics dial up, I get the following message. Any reason for this?
Thanks
Harris

Could not download update information.

Update information file #1
File not found.

Update information file #2
Invalid file type.
Possible causes:

1. You are not connected to the Internet. Please connect to the Internet and try again.

2. The Internet server that you are trying to connect to is not available at this time. Please try again later.

[Mark]

Re: "Could not download update information"

Hi,

This problem has been fixed. Anyone having troubles similar to this should get the latest version: 1.0.0.4

mark.

[PKillian]

Re: "Could not download update information"

I am also getting this error on win95 OSR2 and win98 SE machines, but 2000 and XP seem to run correctly. I am using the evaluation version 1.0.0.5.

I have include the (hopefully) relevant portion of the debug log.

Note: We are using virtual machines for most of our testing but we have confirmed this issue on true 95's and 98's.


START: Get Server File

SERVER FILE LOCATION = Local File (Filename = \\%NetworkInstall%Updates\PVUpdate.uif, Condition = )
Checking server file location condition
Condition not specified
Trying location...
The file "\\\\AVAR-FS1\EDRIVE\FULL JULY\Updates\PVUpdate.uif" does not exist
Location failed

SERVER FILE LOCATION = HTTP (Site = http://www.PowerViewSupport.com/File.../PVUpdate.uif, Connection Timeout = 30,Port = 80, Condition = )
Checking server file location condition
Condition not specified
Trying location...
Download successful
START: Checking for client update file
Looking for URL: "http://www.PowerViewSupport.com/Files/updates/clientupdate.ini"
Attempting to download client update file: "http://www.PowerViewSupport.com/Files/updates/clientupdate.ini" -> "C:\WINDOWS\TEMP\tuclient.ini"
Download failed
END: Checking for client update file
START: Reading Server File
Decrypting to C:\WINDOWS\TEMP\iru7250.TMP
Decryption successful
Extracting
Extraction failed
Deleting temporary files
Server file read failed
END: Reading Server File
Location failed
SET VARIABLE: %SFUsedIndex% = 0
END: Get Server File
END: Check for Update screen

[PKillian]

Re: "Could not download update information"

If not an answer, could someone from IR at least acknowledge that this post has been read?