Patches freezing / not exiting cleanly

[almaris]

I have been receiving numerous reports of patches not exiting cleanly on many machines. I have even seen the problem myself several times. The only way to get past it is to quit the task via taskmgr or right click the task in the taskbar and exit. This does not affect the patch, as it seems to have successfully finished at this point; but it is however a problem I consider to be very serious. Does anyone have any experience with this issue? If so, what steps have you taken to fix it?

Thanks!

[jassing]

Do your log files show anything?
do you run any post-patch processes that might be having issues?

[almaris]

Unfortunately the logging is not enabled for patches, but as for post-patch processing, there is an optional launch of an executable but the freeze occurs before the finish screen is shown (after the patch application is finished)

[jassing]

Unfortunately, I think your 1st step is to enable logging.
and add a LOT of logging to each step/process so you can capture exactly where it hangs.

[almaris]

Just a minor update for closure's sake,
The issue ended up being a font we were attempting to install during the post-patch process that did not exist in the patch file list

[jassing]

Glad it was somethign simple (even if it was hard to find)
Thanks for letting us know.