Not Overwriting Old Versions

[DaveF]

Hello,

I am having a constant issue with SF7. All of a sudden it does not seem to be updating files with newer versions. I have the files in question set to "Overwrite if file is same or older". However, it's simply not doing it. The latest case involves an old file with file version 8.12.11.0 and the newer version is 9.1.14.0. However, SF7 decided not to overwrite the old version. Here's the patch log. The specific file in question is bolded below. Does anyone have any suggestions on how to fix this?

[01/14/2009 09:21:44] Success Setup started: C:\Tmetrics\TMIACDAgentModule_NET\ACDAgentModule_N ET_Patch.exe
[01/14/2009 09:21:44] Notice Setup engine version: 7.0.6.1
[01/14/2009 09:21:44] Notice Product: ACD Agent Module NET, version
[01/14/2009 09:21:44] Success Using all users profile
[01/14/2009 09:21:44] Success Language set: Primary = 9, Secondary = 1
[01/14/2009 09:21:44] Success Verify archive integrity
[01/14/2009 09:21:44] Skipped Date expiration check
[01/14/2009 09:21:44] Skipped Uses expiration check
[01/14/2009 09:21:44] Success System requirements check
[01/14/2009 09:21:44] Success Include script: _SUF70_Global_Functions.lua
[01/14/2009 09:21:44] Notice Start project event: Global Functions
[01/14/2009 09:21:44] Success Run project event: Global Functions
[01/14/2009 09:21:44] Notice Start project event: On Startup
[01/14/2009 09:21:44] Success Run project event: On Startup
[01/14/2009 09:21:44] Success Display screen: Ready to Install
[01/14/2009 09:21:46] Notice Start project event: On Pre Install
[01/14/2009 09:21:46] Success Run project event: On Pre Install
[01/14/2009 09:21:46] Success Display screen: One Progress Bar (While Installing)
[01/14/2009 09:21:46] Success Free space check on drive: C:\
[01/14/2009 09:21:46] Skipped Archive file: C:\Tmetrics\TMIACDAgentModule_NET\ACDAgentModule_N ET.exe (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Skipped Archive file: C:\Windows\system32\AKSHASP.dll (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Skipped Archive file: C:\Tmetrics\TMIACDAgentModule_NET\totalview.exe (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Skipped Archive file: C:\Tmetrics\TMIACDAgentModule_NET\TOTALHost.exe (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Skipped Archive file: C:\Tmetrics\TMIACDAgentModule_NET\othread2d.dll (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Skipped Archive file: C:\Tmetrics\TMIACDAgentModule_NET\TMITotal.DLL (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Skipped Archive file: C:\Tmetrics\TMIACDAgentModule_NET\wm_hooks.dll (Reason: Existing file overwrite setting)
[01/14/2009 09:21:46] Success Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\T-Metrics Applications\ACD Agent Module .NET.lnk
[01/14/2009 09:21:46] Notice Start project event: On Post Install
[01/14/2009 09:21:46] Success Run project event: On Post Install
[01/14/2009 09:21:46] Success Display screen: Finished Install
[01/14/2009 09:21:47] Notice Start project event: On Shutdown
[01/14/2009 09:21:47] Success Run project event: On Shutdown
[01/14/2009 09:21:47] Success Delete image file: C:\Users\RROSS~1.TME\AppData\Local\Temp\_ir_sf7_te mp_0\IRIMG1.JPG
[01/14/2009 09:21:47] Success Delete image file: C:\Users\RROSS~1.TME\AppData\Local\Temp\_ir_sf7_te mp_0\IRIMG2.JPG
[01/14/2009 09:21:47] Success Delete primer file: C:\Users\RROSS~1.TME\AppData\Local\Temp\_ir_sf7_te mp_0\agent.ico
[01/14/2009 09:21:47] Notice Exit setup process (Return code: 0)

[DaveF]

Does anyone have any ideas? This is starting to affect my customers and they're not getting their necessary fixes. Thanks

[DaveF]

Bueller? Bueller? Anyone?

[SetupJuggler]

Hi Dave,

what is the version like, if you use File.GetVersionInfo(filename) to your both files? Are the versions returned in the way you expect0?

Best regards,
Udo
(SUF 8 user)

[DaveF]

Hi Dave,

what is the version like, if you use File.GetVersionInfo(filename) to your both files? Are the versions returned in the way you expect0?

Best regards,
Udo
(SUF 8 user)

I have implemented this and I will have to wait until the problem comes up again with my next software update. Thanks