IP Banned & Error 140

[Dnixon]

How do you submit a help ticket when your IP address is banned? Im not sure how that happened either. I submitted a help ticket last week and have been discussing the issue back and forth with indigo rose personnel then today my IP address is banned and all of the IR software gets Error 140 when it tries to update.

[jassing]

And you can't post a help ticket? but you can post to the forums? Odd.

I can relay a message for you...

[Canter]

Have you gotten this resolved? I'm having the same problem. It won't even let me check for updates to the 3 programs I've purchased.

[Dnixon]

I did get this resolved but I already had a support ticket in process when this happened so I just replied to that email to get it fixed.

[Desmond]

Hello,

For product-specific support, you can open a support ticket through the customer portal:

https://www.indigorose.com/customers

For issues with older products that are no longer officially supported (for example, with activation / update issues as in this thread), you can contact us at any time through the contact page on our website (choose 'other'):

http://www.indigorose.com/site/contact.php

Regards,
Desmond.