Subscription Query: Bug Fixes & Service Packs

[pakapaka]

I was wondering what the IR Subscription policy means.

Most companies provide Service Packs and Hot Fixes to resolve issues that arise following a General Release. Usually there is no time limit to these fixes.

Does IR mean that after one year, (if I do NOT renew my subscription beyond the 12 month period) that I will not receive Service Packs and Hot Fixes for bugs found in AMS7.0?

Although I do not expect to receive New Features, I DO expect to get bug fixes etc. that are not limited to 12 months.

If anyone on the IR team reads this, I would appreciate a formal policy statement.

Thanks
Pakapaka

[Brett]

Does IR mean that after one year, (if I do NOT renew my subscription beyond the 12 month period) that I will not receive Service Packs and Hot Fixes for bugs found in AMS7.0?

That is correct.

[Ted Sullivan]

To be realistic, if we can't fix a bug within a year of you purchasing, it's probably not fixable. We're much faster than that. :)