Error

[Celleke]

Hi,

I'm using AutoPlay Media Studio version 4.0.0.3
Every time I start the software I receive the following error:
Access violation at address 0199CA21 in module 'PTxSCP.ocx'. Read of address 00000000.

Can somebody advise me?
Thanks

[Worm]

That OCX is part of the Shell Control Pack from Plasmatech. I'm not sure if AMS4 uses it for it's Windows Explorer dialogs and tree view or not. You might want to make sure the OCX is registered properly with your system.

[Celleke]

I'm using Windows XP Pro. I already registered the control but I still receive the error message

[Worm]

I know that Plasmatech just released ver 2.0, but I have not run into any problems with it's backwards compatibility in any of my applications. There are no support files that are needed for the OCX, maybe you have a corrupt file.

[Celleke]

Do you know which software has installed this control. I believe that the control from Plasmatech is not download for free?

[Worm]

Yes, AMS4 uses the control. I looked through the uninstall data and see that it is listed.

You probably could uninstall and reinstall to take care of the problem.

[Celleke]

Thanks for the tip but I already unistalled and installed 2 times. still same error.

[Worm]

I put the OCX on my web site. Unregister the one you have on your system, download this one and register it.

ptxscp.ocx (http://www.warmuskerken.com/ams/ptxscp.ocx)

Unregister:
regsvr32 /u C:\windows\system\ptxscp.ocx

Register:
regsvr32 C:\windows\system\ptxscp.ocx

[Celleke]

Thanks Worm for the file. I did the following: uninstalled AMS4, unregistered the ocx, rebooted, installed AMS4, unregistered ocx, deleted ocx, copied your ocx file. result: same error only 'Access ... 0199CA21' has been changed into 'Access ... 019BAC88'.

[Worm]

Well, I'm at a loss then. The OCX has no dependencies. I have nothing more to offer. Sorry.

Maybe someone from IR will jump in on the thread.

I'm very curious as to what the solution will be.

[Worm]

Wait a minute, I just found something on Plasmatech site.

The Shell Control Pack ActiveX works best with version 4.72 or later of the COMCTL32.DLL. It works with earlier versions, but if you experience unexplained problems or instability you should upgrade. Microsoft provides an upgrade utility which you can redistribute with your programs.
You can download the upgrade from here on Microsoft's web site here (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6F94D31A-D1E0-4658-A566-93AF0D8D4A1E)

[Celleke]

thanks again. I just checked my version of the comctl32.dll and it's this one: 5.82.2800.1106.
The one from your link is an earlier version and not supported for XP. Shall I still download the one from your link?

[Worm]

I wouldn't unless someone with more authority than me says to.

[Celleke]

I understand. Thanks Worm for trying. As the error resists I have to choose for an other software package to create auto run menus. It's a pitty as I did not have any problems with AMS 3 in the past. Hope that still somebody finds a solution.

[Worm]

Only other thing I can think of is to compile a program that uses the OCX and have you run it. It'd be interesting to see if the OCX errors out on you in another program.

[Celleke]

Can be interesting but I'm not a programmer. What I also could try is to install AMS 4 in Windows 2000 and see if the same error occurs.

[Worm]

If you want to try another app that uses the ptxscp.ocx, download and install this sample.

Download (http://www.warmuskerken.com/ams/setup.exe)

[Worm]

Try the sample app I set up for download.

[Celleke]

Thanks for the sample app. Downloaded and installed it. No problem at all. No error messages. Now I'm a bit confused

[Worm]

I take it AMS still errors out?

[Worm]

Where do you have AMS defaulting to for projects? I wonder if there is something "hosed" in that setting so that when AMS starts its trying to set the base folder or something.

[BaZZa101]

I'm only new to AM4 so don't laugh.
I work with alot of different programs and have found that they leave *** laying around. When I have a program not work.
I uninstall it; Reboot; Delete any folder structure left behind; Clean out the REG'; Reboot; Reinstall using their configuration and folder structure.
I have found that this works with over half of the problem programs that I have come accross.

BaZZa101

[Celleke]

Worm:

I have default a folder in my documents for the AMS projects.

[Celleke]

BaZZa101 thanks for the tip but I also did this already. No success.

[Worm]

Well, that's about the end of it for me... You might want to contact IR directly to see if someone there can hekp you.

[Corey]

Yes by all means email your reg info and problem details to support@indigorose.com and they will be happy to assist you.

Corey Milner
Creative Director, Indigo Rose Software (http://www.indigorose.com)

[Celleke]

Thanks Corey.
I submitted the error message yesterday via "Submit a support Request"